Desert Hot Springs - Race Communications

Where to start

To check if your home or business is within the project’s fiber footprint please refer to the coverage map below. If you are in our coverage area, please give us a call at (877) 722 – 3833 or Click Here to start the process today!

If you’re not in our coverage area, don’t despair! Please submit an inquiry here to let us know you’re interested in getting service. This will help our research and development team identify areas for potential expansion.

Check Availability

Process

1. Project Approved

Race Communications stakeholders approve a project after completing market research, analysis, and close communication with municipalities, permitting offices, and partners. Race will then meet with all parties involved, including engineers and construction crews.

2. Engineering

Race surveys and tests the existing infrastructure to create CAD (computer-aided design) designs to display the layout of construction and the new fiber community.

3. Permitting

Race applies for permits allowing the procurement of space on utility poles. Permitting must be approved before moving into the construction phase.

4. Construction

Steel cables are attached to utility poles to attach fiber optic cables to them. The fiber optic cables are run from a centralized node that provides the laser light signal that will be converted into an Internet signal.

5. Test Splice’n Drop

A smaller “fiber drop cable” is run to the home either aerially or underground (depending on the site survey), and then the equipment is installed before testing the signal.

6. Final Installation

An ONT (Optical Network Terminal) that converts the laser light from the fiber to electrical signals is installed and connected to a router inside the home. An Internet connection from the router can come from either a hardwire or WiFi.

Plan

Build

Provision

Projected Service Map For Desert Hot Springs.

Our service area is subject to change based on permits and potential construction issues. Please use our map to search your home and then click on your colored area. The pop-up box should tell you if it is available. If there is no information, your home is 90 days or more out and no date is known at this time.

Forms

Construction Assistance Inquiry Form

SUPPORT

FAQs

If you have a question about any of our products or services, we’re bound to have an answer for you here. Over the years, our customers have asked us about everything from construction to installation and what advanced features are available.

We’ve collected these questions and built a robust FAQ section that we hope will be helpful to you. If you don’t find an answer to your questions, please feel free to reach out using one of our support options.

Please check back for updates on this project

1. Are there usage or bandwidth limits on your services?

No, our plans are truly unlimited so you are free to use your Internet whenever and however you want. Please note, if we find that you are using our services for illegal activities, spamming, or in any way that negatively impacts other members of the Race community, we will take the actions necessary to prevent you from doing so.

2. Will I be able to use Wi-Fi with Race Fiber?

Absolutely! Race offers a wireless router option at the time of sign-up. Race also offers whole home Mesh Wi-iFi extenders! These units ensure you can use your high-speed Race internet wirelessly throughout your home!

3. If I choose to get a new phone number from Race, what will my prefix be?

The number you are assigned will likely have a prefix commonly associated with your community, though the actual phone number assignment is out of our control. Phone number assignment is handled by NANPA (North American Numbering Plan Administration), which will let you know what numbers are available.

4. What channels do you offer with RaceTV?

Race offers a variety of channels and we are always working on improving our channel lineup. For an the most up-to-date lineup, please see our channel guide.