You’ve just ordered internet service, and now you’re wondering, “How long does it take to install internet?” Maybe you’re moving into a new home, and the first thing you need is a stable connection to stay in touch with the world. Or perhaps you’ve switched providers and want to know when you can start binge-watching your favorite series again.

Whatever your reason, understanding the installation timeline is crucial. This guide will walk you through what to expect from the moment you place your order to the day your internet is up and running.

Order Confirmation & Scheduling

Once you’ve placed your order, the waiting game begins. Typically, within 1-3 days, you’ll receive an order confirmation from your new internet service provider (ISP). This confirmation isn’t just a friendly hello—it’s an important step where they schedule your installation date. Expect a call or an email outlining the next steps and when to expect your technician.

When you receive the order confirmation, it typically includes important details about your new service. You might receive information about your new internet plan, including speed, data limits, and any bundled services such as TV or phone. This is a good time to review these details and see if they match what you signed up for. If there are any discrepancies, contact your provider immediately to resolve them before the installation date.

Preparation Steps

Before the technician arrives, there are a few things you can do to make the installation as smooth as possible:

Clear space around entry points where the internet cables will come into your home. This could be a spot near a window, door, or existing wiring.

Make sure someone is home during the scheduled installation time. Having someone there to grant access to and answer questions can speed up the process.

If you have pets, keep them in a separate room to avoid any unexpected interruptions.

Installation Day

On the day of installation, your technician will arrive within a 2-hour window. When they arrive, they’ll assess your setup and explain the process of installing your new internet service.

Let’s break down the steps for different types of installations:

For fiber optics:

Duration: 4-6 hours.

Steps: The technician will lay the fiber optic cables, install the ONT (Optical Network Terminal), and make sure the connection is properly established.

For DSL/cable:

Duration: 1-3 hours.

Steps: This involves connecting the necessary cables, setting up the modem and router, and making sure everything is configured correctly.

Before the technician leaves, they’ll spend 30 minutes to 1 hour testing the connection and configuring your Wi-Fi settings. They’ll check if the internet is working properly and that the Wi-Fi signal reaches all the important areas of your home.

If the technician misses the scheduled time, contact your service provider immediately. They can reschedule the appointment and may offer compensation for the inconvenience.

Post-Installation

After the technician has completed the installation and testing, your internet should be ready to use immediately. No more waiting around; you can start browsing, streaming, or working right away.

For added convenience, you can download a home network management app such as Race CommandIQ® to manage your Wi-Fi yourself. With this app, you can turn the Wi-Fi on and off for certain devices or users, giving you better control over your home network.

If you encounter any issues, don’t panic. First, check if everything is plugged in correctly. If problems persist, contact your service provider’s customer support. They can often resolve issues remotely or schedule a follow-up visit if needed.

Special Cases

New constructions: If you’re moving into a newly constructed home, there might be additional steps involved. Sometimes, structural work or permissions from your landlord or building manager are needed before installation can proceed. This could extend the timeline by a few days to a couple of weeks. Discuss any such requirements with your service provider to avoid unexpected delays.

Complex installations: For larger homes or buildings, the installation might be more complex. You may need extra equipment like Wi-Fi extenders to get a strong signal throughout the property. This can add an additional 1-2 hours to the installation process.

These special cases highlight the importance of communicating with your service provider and being prepared for any unique challenges your situation might present.

Final Thoughts

Understanding the timeline and steps involved in internet installation can save you a lot of frustration. From placing your order to having a fully functional connection, knowing what to expect helps you plan better and ensures a smoother experience.

By preparing your home and understanding the technician’s process, you can make the installation day stress-free. Whether you’re setting up in a new home or upgrading your current service, this guide covers all the essentials to get you connected as quickly and efficiently as possible.

Interested in Race Communications fiber internet? Order today to get started.