Playa Vista Transition

On November 1st, 2022, Race Communications’ customers in Playa Vista will have a new internet and phone provider called Hotwire Communications.  This transition will have minimal impact on you and your phone or broadband services. For more information, please review our public notice and FAQs below.

Important Notice Regarding A Change To Your Services.

On November 1, 2022., your telephone service provider, currently provided by Race Communications, will be transferring your account to HWCA, another provider of telephone service. We will make the change as seamless as possible. Your service will continue to be provided seamlessly. What’s important to know is that you do NOT need to take any action, and you will continue to be enrolled to receive telephone service. No fees will be applied in connection with the change of service provider. With HWCA, you will continue to use your SAME phone with the SAME telephone number. And you will continue to receive the same service plan you are currently on.

If you prefer, you have the right to change to another phone provider. HWCA will notify you once you are transferred and will provide notice of any future changes to rates or terms and conditions of service, as required by law. There’s no need to call. More information will be provided to you soon so watch your phone for more messages. In the meantime, you can also visit HWCA online at: HWCA looks forward to serving you.

Questions or concerns? Call HWCA at 833-322-1940 or, prior to the transfer, call Race Communications at 1-877-722-3833.

Hotwire Transition – FAQs

We’ve collected these questions and built a robust FAQ section that we hope will be helpful to you. If you don’t find an answer to your questions, please feel free to reach out using one of our support options below.

Will I still be able to get the same speeds as before?

Yes! Your speeds and services will remain unaffected. For a full overview of services and speeds offered, please visit the Hotwire website.

Who should I contact regarding customer inquiries or service requests?

Questions or concerns? After November 1st, you may call HWCA at 833-322-1940 or, prior to the transfer, call Race at 1-877-722-3833.

How long will the transition period last?

Since July, Race Communications has been working alongside Hotwire to ensure a smooth deployment and the transition will be complete on November 1st of this year.

Do you offer any additional services not previously available to us?

Yes. Hotwire offers a full range of services. Customers can email [email protected] for more information.

Will you need access to the premises to complete the transition of services?

Neither Race nor Hotwire will require access to the premises to switch services over. Once the transition is complete on November 1st, your services will be provided by Hotwire.

Will we be sent new contracts stipulating your SLA/terms?

No, Hotwire will honor all existing contracts and maintain the same terms.

Will you have dedicated account managers?

Yes, there will be a dedicated account manager who will be reaching out to customers.

Are the contracts/purchase orders we have in place still valid? If so, for how long?

Yes. Hotwire will honor current contracts.

Do you offer television services?

Yes, Hotwire offers a variety of TV packages. Visit the Hotwire website for more information.

What are my options if I decide to not keep my service?

You don’t have to go with Hotwire. You can use any phone or internet provider available in the area.

Will I need to get new equipment?

Yes, Hotwire will send equipment to you to get things switched over. You should return old equipment to your previous provider.