Technology

Everything You Need to Know About RaceTV

Welcome to Race Communications! We’re not just about providing fast, reliable fiber internet. We also offer a complete bundle of services that include our top-notch phone and TV services.  

Read on to learn how RaceTV makes watching your favorite shows and movies at home easier and more enjoyable. 

In this guide, we’ll cover everything you need to know about RaceTV: 

  • What RaceTV is and its unique benefits 
  • How to set up and navigate RaceTV 
  • Compatible devices for seamless streaming 
  • A breakdown of the available channel packages 
  • Key features like DVR, Replay TV, and parental controls 
  • Support and customer care information

Learn more below.

What is RaceTV?

RaceTV is our cutting-edge television service designed to bring you a seamless and enjoyable viewing experience. Whether you’re a sports enthusiast, a news junkie, or a fan of blockbuster movies, RaceTV has something for everyone. 

RaceTV is only available to homes or businesses with Race fiber internet. If you have a mobile device with the RaceTV app installed, it will only work when connected to Race internet. This means your mobile device must be connected to your Race Wi-Fi to use the RaceTV app. 

Unique benefits of RaceTV: 

  • Access to a wide variety of channels, including local networks, kids’ channels, popular cable channels, and specialty networks.  
  • Enjoy your favorite shows and movies in crystal-clear HD. If we receive the channel in HD, we broadcast it in HD at no extra cost to you. 
  • The RaceTV app is designed with you in mind. It’s easy to navigate, whether you’re browsing through channels, searching for specific programs, or setting up recordings. 
  • Watch what you want, when you want. With features like Replay TV and Restart TV, you can catch up on missed programs or start live shows from the beginning. 
  • Create up to four different profiles for various members of your household. Each profile offers personalized recommendations based on viewing habits. 
  • Record your favorite shows and watch them at your convenience. There are no limits to the number of programs you can simultaneously record, only limits to the number of hours allowed with your package. 

How Does RaceTV Work?

Getting started with RaceTV is a breeze. We’ll walk you through the setup process, from downloading the app to navigating the user interface.  

RaceTV includes up to 3 concurrent streams by default, meaning you can watch on up to 3 devices at the same time. You can upgrade to 5 concurrent streams for a small monthly fee. The Race app can be installed on any number of devices. 

Follow these simple steps to set up your RaceTV. 

RaceTV Setup Process 

1. Downloading the RaceTV App: 

  • To get started, download the RaceTV app on your preferred device.  
  • Go to the Google Play Store, Apple App Store, or Amazon App Store. 
  • Search for “RaceTV” in the app store, select the app, and hit “download.” 
  • Once the app is installed, you’ll see the RaceTV icon on your device. 

2. Creating an Account and Setting Up User Profiles: 

  • Open the RaceTV app and sign in with your username and password. Your username is the email address you used to sign up, and the password is what you entered during the activation process. 
  • After signing in, you’ll be prompted to create a profile. Enter a name and choose an avatar. You can set up additional profiles for up to four users, making it easy for everyone in the household to have a personalized experience. 

Overview of the User Interface and Navigation

The RaceTV interface is intuitive and user-friendly, allowing you to easily find and enjoy your favorite content.

The Main Menu includes: 

  • Guide. View what has aired, what’s on now, and upcoming programs. 
  • Shows & Movies. Browse live, upcoming, and recently aired shows and movies by categories. 
  • Profile Settings. Manage DVR recordings, parental controls, user profiles, and sign-out options. 
  • Search. Explore live, upcoming, recorded, and replay content across the entire app. 

Using the Remote: 

  • My TV Button: Opens the RaceTV app on your device. 
  • Guide Button: Opens the RaceTV Grid Guide screen for a traditional TV guide view. 
  • Recordings (DVR) Button: Access and manage your recorded shows. 
  • Recently Watched Button: View a history of the last 15 channels and programs you’ve watched. 

For more detailed information, please see our RaceTV Quick Guide. 

Compatible Devices

RaceTV is designed to work across a variety of devices. Here’s a list of compatible devices to get you started: 

Compatible devices: 

  • Android Devices (smartphones, tablets, smart TVs and projectors) 
  • Apple devices (iPhones, iPads, Apple TV) 
  • Amazon devices (Amazon Fire TV, Amazon TV Stick) 

RaceTV is available as an application on various streaming devices. These include popular streaming platforms like Firestick, Apple TV, and Chromecast/Android, as well as select smart TVs, tablets, and more.  

RaceTV does not currently work on any Roku devices.  

You can also watch RaceTV online at tv.race.com

If you do not have a compatible streaming device, Race can provide an EvoPro streaming box for $7/month. 

Channels and Packages

RaceTV offers a variety of channel packages tailored to meet your entertainment needs. Whether you’re interested in local news, sports, family programming, or premium movie channels, RaceTV has a package that’s perfect for you. 

Channel Packages Overview 

  1. BasicTV ($39/month)
  • Local channels and essential networks like CSPAN, The Weather Channel, TBN, QVC, and more. 
  • Perfect for those who want to stay connected with local news and basic entertainment. 
  1. BasicTV+ ($109/month)
  • All the channels in the BasicTV package, plus popular channels like Nickelodeon, CNN, HLN, FOX News, ESPN, and many more. 
  • Ideal for families and viewers who enjoy a variety of entertainment options, including news, sports, and kids’ programming. 
  1. Expanded TV+ ($119/month)
  • All the channels from BasicTV and BasicTV+, plus even more options like Disney Channel, Telemundo, Bravo, Syfy, TNT, TBS, AMC, and many more. 
  • Perfect for avid TV watchers who want access to a wide range of entertainment, including sports. 

Detailed Channel Listings 

Please note: Exact channel offerings will vary based on channel availability in your region. 

Key Features of RaceTV

Here are some of the key features that make RaceTV stand out: 

  1. DVR and Recording Options
  • Record your favorite shows and watch them at your convenience. There are no limits to the number of programs you can simultaneously record, only limits to the number of hours allowed with your package. 
  • Schedule recordings. Simply select the program you want to record and choose your recording options. 
  • Access your recordings through the Profile Settings. Here, you can view, edit, and delete recorded programs. 
  1. Replay TV
  • Access up to 72 hours of already-played programming, depending on availability and permissions from each content provider. 
  • Navigate to the Guide, then move backward in time to find and watch previously aired content. 
  1. Restart TV
  • Missed the start of a live program? No problem. RaceTV allows you to restart a live program from the beginning with just a click of a button. 
  1. Parental Controls
  • Easily manage and restrict content by setting up Parental Controls. This feature allows you to restrict access to content rated R, TVMA, or NC17. 
  • Create a 4-digit PIN to enable and manage Parental Controls, ensuring that your children only access appropriate content. 
  1. Closed Captioning
  • RaceTV offers Closed Captioning (CC) for all programming that supports this feature. 
  • Activate CC through the Audio/Subtitle options on your remote, making it accessible on various devices like Apple TV, Android TV, and Amazon Fire TV. 

Support and Customer Care

At Race Communications, we’re committed to providing you with the best customer support. Here’s how you can reach us and troubleshoot common issues: 

Contacting Customer Support: 

  • Phone: Call us at 877-722-3833 for immediate assistance. 

Our customer care team is always ready to help you with any issues or questions you might have.  

RaceTV: Entertainment on Your Terms

RaceTV offers a comprehensive and flexible entertainment solution that goes beyond traditional TV services.  

With a wide range of channels, high-definition content, user-friendly interface, and advanced features like DVR, Replay TV, and parental controls, it’s designed to meet the needs of every member of the family. 

Interested in RaceTV? Order today or call us at 877-722-3833. 

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