Start to Finish – a brief overview of our process

Bringing our services to a community is a resource intensive project that requires careful research and planning. From start to finish there are 4 main phases to our process, each with its own sub-steps and processes.

1. Research and Exploration.
We spend a lot of time in this phase, developing a construction plan for the communities we are researching and working with local authorities on permitting and other issues.

2. Design.
We use the data gathered to create a map of where we can build based on existing infrastructure and obstacles.

3. Construction.
This is the step you see the most. Once our plans are complete, our crews get straight to work laying and splicing miles of fiber.

4. Sign up and Installation.
Once our construction is almost complete, we will release our order form for your region, and you can choose the services you want for your home or business. This will initiate the installation process which has its own steps.

Race field engineers are currently completing preliminary site surveys throughout Bear Valley and Oak Knolls.

What is a preliminary site survey?

Race field engineers survey homes throughout a project area (for example Bear Valley or Oak Knolls), house by house and make an initial determination as to whether a home is an aerial or underground installation.

This information is handed over to our communications team who will reach out to homeowners who have inquired about Race services and have been designated as underground, and provide them with the next steps.

Homeowners who would like to discuss their options or would like to proceed with the necessary work to their homes will be given the opportunity to schedule a secondary site survey with a Race field engineer who will explain in detail what work needs to be done on the property.

For more information on aerial vs. underground installations, take a peek at this handy document on Fiber Installation