10 Things You Can Do When Your Internet Keeps Disconnecting
When it comes to our home networks, nothing can be more frustrating than an internet connection that keeps disconnecting. But luckily, there are many things you can do to fix such internet connectivity problems if you’re in this situation!
The main culprits behind an unstable internet connection are:
- The router or modem
- Internet service provider
- Your device (laptop)
Consequently, we’ve divided this guide into three major parts. Under each section, we’ve outlined several potential issues behind your unstable internet connection and how to troubleshoot them.
Keep in mind that some are easier to identify and fix than others. If your internet keeps disconnecting and you need help figuring out what to do, you can always call your ISP (internet service provider) and they’ll guide you through the troubleshooting process.
The Internet Keeps Disconnecting Because of the Router/Modem
If your internet keeps disconnecting on all devices, the problem is probably your router or modem.
Below, we explain these three possible solutions to your internet dropping due to problems with the router:
- Restart your modem/router
- Move the router to a different location
- Reset the modem/router to factory settings
Restart Your Modem/Router
Whenever there’s a problem with your internet connection, the first thing you should do is restart your router. It could be you’re dealing with router overload. Be it slow upload speeds or the internet connection dropping. This quick fix can go a long way.
To restart a modem or router, you will need to unplug the power cord from the back of the device. Wait 30 seconds, and then plug the power cord back in. This should cause the modem or router to restart.
Move the Router to a Different Location
As discussed in our blog post about the causes of slow WiFi speeds, the WiFi signal is the strongest if you place the router in a central location in your home. This will ensure that the signal can reach all areas of the house without interference from walls or other obstructions.
If your WiFi only disconnects when you’re not in the same room as the router, the solution might be as simple as moving it to a better location. Remember, avoid placing the router near large metal objects, as they can interfere with the signal. We also recommend placing the router at a higher level, such as on a shelf or a wall, to maximize the signal range.
Reset the Router/Modem to Factory Settings
You can try to reset the router to its factory settings if all else fails. To do so, you’ll need to locate the reset button on the back of the router. This is usually a small, recessed button that you’ll need to press and hold down for 10-20 seconds. The time may vary depending on the router model, so you should consult the user manual for specific instructions.
Once you’ve successfully reset the router, all customized settings will be erased. Additionally, you’ll need to set up your username and password again. But on the bright side, you’ll also get rid of any potential malware that could’ve infected your router.
Internet Keeps Dropping Because of Your ISP
If you’re unlucky, your internet could constantly disconnect because of your ISP. However, it’s hard to know whether it’s the router or the ISP.
To make sure, consider the following steps:
- Check for internet outages
- Look into ISP throttling
- Update your internet plan to fiber internet
- Change your ISP
Check for Internet Outages
If any of your devices won’t connect to the internet, it could be that your ISP is experiencing an outage.
An internet outage is a temporary interruption of internet service that prevents users from accessing the internet. Outages can happen for a variety of reasons, such as a problem with the infrastructure (For example, a cut fiber line), a power outage, or a problem with a user’s equipment.
In most cases, internet outages are beyond the control of individual users, and the best thing to do is to wait for the problem to be resolved by the internet service provider or the relevant authorities.
You can contact your ISP to report the outage and find out more about what’s causing the problem and when they’ll resolve it. Additionally, you can check the status of any potential outages on Downdetector, a website where users report internet outages.
Make Sure You’re Not Experiencing ISP Throttling
ISP throttling is a practice used by ISPs to regulate the amount of bandwidth available to individual users or devices on their network. In some cases, ISPs may slow down or throttle the internet speed for certain users or applications (for example, Netflix), which your internet connection’s overall speed and performance. Throttling can be done for various reasons, such as managing network congestion or prioritizing certain types of traffic over others.
If you think that your internet speed is throttled by your ISP, you can try using a speed test to measure your connection speed and compare it to the advertised speed provided by your ISP. If there’s a huge discrepancy, you’re likely a victim of ISP throttling. You can also try using a virtual private network (VPN) to encrypt your internet traffic and avoid imposed throttling.
However, keep in mind that ISP throttling typically affects wireless speeds but shouldn’t cause full-blown internet disconnects.
Update Your Internet Plan to Fiber
If your internet keeps disconnecting when there are more people or devices online, it could be that your internet plan can’t handle so much bandwidth. In that case, run a speed test. If your internet speed matches your plan and the internet keeps dropping anyway, call your ISP. They’ll help you recommend the best plan for your home internet needs.
Fiber internet is your best bet if you work from home and often use streaming services. It’s the most stable and fastest of all options. Additionally, fiber internet plans typically offer no data caps and symmetrical speeds.
Change Your ISP
Sometimes, troubleshooting can only get you so far. If you’re often experiencing throttling and internet outages, you should consider switching your ISP.
Some of the most important things to look for in an ISP include:
Availability: You should see if the ISP offers service in your area. Not all ISPs are available in all locations, so check this before you sign up.
Speed: The speed of your internet connection is one of the most important factors, as it will determine how quickly you can download and upload data, and how well you can stream video and audio. Most ISPs advertise their maximum speeds but remember that actual speeds may vary depending on various factors, such as the time of day and the number of users on the network.
Data Caps: Some ISPs may limit the amount of data you can use each month, known as a data cap. If you plan on using a lot of data such as for streaming video or gaming, look for an ISP that offers unlimited data.
Customer Service: It’s important to choose an ISP that offers good customer service in case you need help with your internet connection. You can check online reviews or ask friends and family for recommendations to learn about the level of customer service provided by different ISPs.
Pricing and Contract Terms: Finally, you should consider the cost of the internet service, as well as the terms of the contract, such as the length of the commitment and any fees or charges that may apply. Be sure to compare prices and contract terms from different ISPs to find the best deal for your needs.
Additional Services and Features: Some ISPs may offer other services and features, such as security tools or a home network management app, for example, Race CommandIQ. These can take your home internet to the next level.
Internet Keeps Disconnecting Because of Your Device
There are many things you can do to solve your internet connection problem on your device, such as:
- Disable multiple network connections
- Update your wireless adapter driver
- Reset the network settings
But remember not to tamper with drivers unless you’re familiar with how computers work. You don’t want to accidentally cause any irreversible damage to your device.
Disable Multiple Network Connections
If your laptop automatically connects to the closest available network, this could cause your internet to disconnect and reconnect all the time.
When your laptop automatically connects to a new network, it may temporarily disconnect from your current network, which can cause disruptions. While minor in most cases, this can be frustrating when gaming or streaming.
To prevent your laptop from automatically connecting to the closest network, you can change your computer’s network settings. From a list of all available networks, uncheck “Connect Automatically When This Network is in Range.”
Update Your Wireless Adapter Driver
Though much less likely than other items on this list, your internet may keep disconnecting because of an outdated wireless adapter. Additionally, many users reported that they couldn’t connect to the internet after installing Windows 10.
To update your wireless adapter on Windows, follow these steps:
- Open the Device Manager by pressing the Windows key + X and selecting “Device Manager” from the menu.
- In the Device Manager, expand the “Network adapters” category.
- Right-click on your wireless adapter and select “Update Driver” from the menu.
- Follow the prompts to install any available updates for your wireless adapter.
To update your wireless adapter on Mac, follow these steps:
- Open the System Information tool by clicking on the “Apple” menu in the top left corner of your screen and then select “System Preferences”.
- Click on the “Software Updates” button.
- Click “Update Now” if applicable and tick off “Automatically keep my Mac up to date”.
Additionally, you may need to disable and enable your network interface controller (NIC). The NIC is the hardware component in your computer that connects it to the internet.
However, if need more confidence in your knowledge of your computer’s hardware, it’s best to skip this step and contact the manufacturer of your NIC and wireless adapters for support.
Reset Your Network Settings
If your internet keeps dropping, resetting your network settings can sometimes help resolve the issue. However, consider this step the last resort. It will return your network configuration to its default state, which can help fix problems caused by incorrect settings. This means that it removes and reinstalls all network adapters on your laptop.
To reset your network settings on a Windows computer, follow these steps:
- Go to “Settings” from the Start menu.
- Choose “Network and Internet” and select “Status” from the navigation on the left.
- You should see a “Network reset” option at the bottom of the page.
- Click on the link and select “Reset now.”
To reset your network settings on a Mac, follow these steps:
- Click on the “Apple” menu in the top left corner of your screen and select “System Preferences”.
- In the System Preferences window, click on the “Network” icon.
- In the Network window, select your WiFi connection and click the minus button at the bottom of the list.
- Click “Apply” in the bottom right corner, and then re-add your WiFi by clicking the plus icon.
Conclusion
In our dependent relationship with the internet, there is one thing we all strive for: a stable connection. This guide covered things you can do if your internet keeps disconnecting. Your internet might be dropping because of your router or modem, ISP, or settings on your computer.
If you don’t want to fix an unstable internet connection yourself, check your ISP’s website for assistance or call them. This way, you can get help from professionals. And remember: the most important thing you can do is be patient and keep trying different solutions until you find the one that works for you.
If you’re interested in an ISP that provides reliable internet with no data caps, extra features, and outstanding customer support, reach out at 877-722-3833 or submit an inquiry. We’ll help you pick the best service for you.