fix packet loss
Internet Tips and Tricks

Fix Packet Loss in 4 Easy Steps (& 4 Tools to Help)

Have you ever been in the middle of an intense match in games like Fortnite or Valorant on your Xbox 1, only to find yourself frozen and lagging, even though your internet connection seems fine? Or maybe you’ve tried streaming a movie, and despite your best efforts, it keeps buffering endlessly.  

If these scenarios sound familiar, chances are you’ve been affected by packet loss. But don’t worry! This guide is here to help you understand, detect, and, most importantly, fix packet loss. So, buckle up and let’s dive deep into the digital realm of data packets. 

What is Packet Loss & How What Causes It?

Whenever you do anything online, be it watching a video, video calling, or sending an email, data travels in the form of packets. They carry chunks of information from one place to another over the internet. When they get lost, we experience lagging, buffering, and dropped connections. 

Imagine you’re sending a jigsaw puzzle to a friend through the mail. Instead of mailing the entire puzzle in one go, you send each piece individually. Every jigsaw piece represents a packet, a tiny chunk of data. When all the pieces (or packets) arrive and are put together by your friend, they form the complete image or the full message, just like how data is reassembled to show you a video, display a website, or let you play an online game. 

Now, consider packet loss as some of those jigsaw puzzle pieces getting lost in transit. If even one piece goes missing, the whole puzzle is incomplete. It can lead to gaps or distortions in the final image, much like how missing data packets can cause buffering in videos, lag in games, or even disrupt voice calls. 

So, when someone says they’re experiencing packet loss, they’re essentially saying some of their digital jigsaw pieces didn’t make it to the other side. The result? An interrupted and often frustrating online experience. 

Common causes of packet loss:

  • Network congestion. Just like road traffic jams, excessive online traffic can delay or block packets. 
  • Hardware bottlenecks. Old routers or modems might not cope with current data demands. 
  • Software glitches. Outdated firmware or software bugs can lead to packet disruptions. Regular updates are crucial. 
  • Security threats. Situations like DDoS attacks, particularly prevalent in gaming, can intentionally drown your network, causing packet loss. 
  • Infrastructure deficiencies. A weak foundational network setup can lead to inefficiencies in handling data. 

fix packet loss

How Do I Know I’m Dealing with Packet Loss?

Packet loss can stealthily disrupt your online experience, often mimicking symptoms of weak WiFi signals or other connectivity issues. Here’s how to diagnose if you’re facing packet loss and understand its common causes.

1. Test Using an Ethernet Cabl

The first step? Bypass the WiFi entirely. Connect your device directly to the router using an Ethernet cable. If the problems disappear, it might be time to fix that WiFi signal or consider an upgrade. However, if issues persist, packet loss could be the culprit

2. Run a Speed Test

Head over to a speed test website. The results will give you an understanding of your current upload and download speeds. If they’re significantly lower than what you’re paying for, there might be an issue with your Internet Service Provider (ISP) or potential packet loss. 

3. Ping & Trace Route Tests

Use the ping command to send data packets to a specific address, like If some don’t make it back, that’s a sign of packet loss

Similarly, the traceroute command can show if packets get lost along the way to their destination. It’s a bit like tracking a package’s journey; if it doesn’t arrive at one of the stops, you know there’s a problem. In the last section of the blog, we go over other tools for testing packet loss.

4. Check for Overloaded Network

If too many devices are connected at once, or someone’s hogging the bandwidth, it can mimic the effects of packet loss. A quick router reset can often give you a clearer picture.

5. Inspect Router & Modem

Routers, like all tech, have an expiration date. If you’ve had yours for a while, it might not be performing at its best. Consider resetting it to its factory settings or checking for firmware updates. If the device is hot to the touch, it could be overheating, which can also cause packet-like issues.

6. Consult with Your ISP

Sometimes, the problem is outside your home. ISPs can experience issues, outages, or even data congestion during peak times. A quick call can often shed light on any ongoing problems.

7. Monitor Over Time

Intermittent problems are the trickiest. Maybe your connection only drops during specific hours or when a particular device connects. Monitoring tools can help identify patterns, giving you more clues about the underlying issue.

4 Ways to Fix Packet

We’ve delineated the primary culprits behind packet loss. Now, it’s time to methodically address and rectify them. You might think, “I understand the causes, but how can I resolve this issue?” Rest assured, we’ve assembled a comprehensive list of effective solutions to optimize your gaming and streaming experiences. Let’s delve into the details. 

1. Basic Troubleshooting


Restart routers and modems. The classic “turn it off and on again” strategy can work wonders. Think of it as a soft reset, allowing your devices to catch their breath and start afresh

Check physical connections. A loose ethernet cable or frayed wire can be a silent saboteur. A quick check can make all the difference

Switch to wired connections. While convenient, WiFi is prone to interference. For a more stable connection, especially during intense gaming sessions, a wired connection can be a game-changer.

2. Hardware and Software Upgrades


Update device drivers and firmware. Staying updated isn’t just for keeping up with the latest trends. Regularly refreshing your device drivers and firmware ensures they’re running optimally, reducing the chances of packet loss

Replace outdated hardware. If you can’t recall the last time you changed your router, it might be time for an upgrade. Newer tech can handle the demands of today’s online world more efficiently.

3. Network Management


Address bandwidth congestion. If there’s too much traffic, you can prioritize it. If multiple devices are hogging bandwidth, plan heavy tasks outside peak gaming hours

Implement Quality of Service (QoS) settings. Think of QoS as a traffic cop, directing packets efficiently and giving priority to data that matters most to you

Using network monitoring tools. By keeping an eye on your network’s performance, you can preemptively address issues before they escalate

4. Security Measures 


Enhance firewall settings. Fortify your online castle against unwanted intruders. A well-configured firewall can keep malicious threats at bay without impeding your gaming experience. 

Employ anti-DDoS solutions. If you’re serious about online gaming, investing in robust anti-DDoS solutions can shield you from disrupting attacks. 

Top 4 Tools to Test Packet Loss

There is a plethora of tools available to test packeting loss. This section of our blog dives deep into the most efficient and user-friendly tools for packet loss test purposes.  


Imagine having a roadmap of your data packets’ travels. That’s PingPlotter for you. It doesn’t just highlight the journey but also flags the potholes (network disruptions) along the way. How? By visualizing the entire route, bottlenecks and all. Not only do you get real-time updates, but you also get a historical account of your network’s health.  

Got multiple destinations to monitor? No worries, PingPlotter’s got you covered. Plus, with its intuitive interface, tracing issues becomes as simple as playing a game of connect-the-dots. And the price? $6.99/month or a $39.99 one-time fee. 

MTR (My Traceroute)

If Ping and Traceroute had a genius offspring, it’d be MTR. Originally called Matt’s traceroute, MTR is like your regular health checkup but for networks. By sending a barrage of ICMP packets, it pinpoints every step your data takes. I can catch intermittent packet losses that other tools might gloss over. MTR then presents this in a digestible format, spotlighting potential trouble areas. Bonus: it’s open-source. So, if you’re on a budget but still want top-notch diagnostics, MTR is your go-to. 

Paessler PRTG (Paessler Packet Loss Monitoring)

Consider PRTG your network’s personal bodyguard. Always alert, it ensures data packets hit their mark without any hitches. Specialized “sensors” like the Ping Sensor keep a continuous check on network wellness. Whether you’re running a start-up from your garage or helming a multinational corporation, PRTG adjusts to your needs. But, be ready for a tiny learning curve. It’s feature-rich, after all! Take it for a 30-day test run or start with the free version. 

Packet Loss Test

Not everyone’s a tech wizard. For those who prefer things straightforward, Packet Loss Test is a gem. It’s an online tool that lets you check your internet’s pulse. Speed might be your thing for watching movies or downloading files, but for gaming or voice chats, it’s the consistent delivery that matters. This tool focuses exactly on that.  

With WebRTC tech in its arsenal, it steps in where some applications falter, ensuring a smoother online experience. The process is simple. Adjust, click, and analyze. Now, you have data to share when talking to your internet provider. 

Now You Know How to Fix Packet Loss

if you’re grappling with the questions, such as ‘What is packet loss in gaming?’  and ‘How to stop packet loss?’, you’re not alone. But, with a bit of knowledge and the right tools in your arsenal, you can create an online experience that’s smooth and interruption-free.  

When you’re gaming, video chatting, or watching shows online, a reliable connection is essential. If you’ve tried everything and still face interruptions, maybe it’s not just about fixing an issue. Perhaps your current internet just isn’t up to the mark. 

That’s where Race Communications and our fiber optic internet come in. Upgrading to fiber internet is like trading a slow car for a race car. With us, you’ll never have to worry about fixing packet loss again.